Free is one of the words to use if you want to stop people in their tracks. It’s attention-grabbing. Who wouldn’t want something for "FREE"? Especially when money is so short & tight.
I remember reading somewhere that there were 5 or 7 words you should use to capture an audience. FREE is the one I remember. As a commercial writer, I need to know the tricks. I can’t afford to be out-flanked by the competition. If Free makes me sharp, I better use it.
Why highlight Free now?
It was Third Tribe what done it. I heard Chris Brogan and his mates had set up a Tribe and you had to pay to join. That turned me on. Any group that includes Chris has me eavesdropping, hoping I’ll hear something to challenge and develop me. I’d say the same about Seth Godin [who’s coming to Brussels soon].
Here in Ireland…
we don’t get to meet these thinkheads over coffee. I use Twitter to listen to a gang of people I’ve come to respect and admire. But don’t we live in a FREE world, where ideas are being freely distributed over the internet? Isn’t it time to walk the talk and give everything away for free?
At about the same time as I was so brooding, my friend Roger Overall, fabulous photographer with a documentary approach, was bothered by a like issue. He was being asked to give away photographs to members of BNI at a business networking event in Cork. Roger was grumpy and said so. He didn’t see why he should give people his work for nothing. He blogged about it.
I have first-hand experience of what it’s like to get something for free.
For a long time I’ve had vulnerable mental health. Ages ago I had psychoanalysis, five days a week for five years. At the Institute of Psychoanalysis, I got free psychoanalysis for a while. I had little money and much distress. I got funding which paid for me to start an analysis. I could write a book about what it was like to meet my psychoanalysist each weekday, before or after work. The experience was multi-layered, but I want to focus on what it was like to get the service for FREE.
You all know psychoanalysis is a premium service.
It did me no good to get it without having to pay for it. It took me a long time to realise that. It meant I didn’t have sufficient respect for the commitment I was making to myself, my wellbeing and the wellbeing of others with whom I had relationships. I sort of took it forgranted. Of course, I didn’t see this at the beginning. My eyes were on other aspects of the analysis. The funding ran out. My analyst began to charge me. She ratcheted up the fees, until I had to pay a fee that hurt sufficiently to make me feel I was really investing in something vital. I found out a lot about the value of a price that’s pitched just right. It’s that experience of moving from FREE to paying the fee that floods back to me this week.
These days I want to pay.
I don’t want anything for nothing. Third Tribe will be a better place for me now that I have to go out to work to afford it. Every client that pays me will be paying Third Tribe. There will be a joined-up paying experience.
Roger Overall has figured it out for himself.
He’s clear that he won’t give away his work for nothing to business people who simply say "give us a photograph". I was corrupted by my taking the services of my analyst without experiencing what it was like to pay my way. What I learned back then has stood me in good stead.
I love Free. It’s like fresh air. But do I respect it?
Does Free not collude with my weak side? I think so. Better to pay a fair price for the special value I’m after.
I like this post a lot. Makes me think.
Comment by Susan — February 8, 2010 @ 4:16 pm
Like you, I’ve come to realize that free isn’t healthy.
While something doesn’t have to cost money, there should be a balance of some description - a counterweight that brings the relationship into an equilibrium.
Something given for free doesn’t allow for a counter-gift and undermines the creation of a relationship.
Though the relationship only needs to exist until the balancing payment is made, it is pivotal to society. Without relationships, we falter.
Receiving without obligation is empty. It is almost morally bankrupt. After all, it is akin to stealing.
Comment by Roger Overall — February 8, 2010 @ 11:07 pm
Very interesting blog & following comments, makes me think about my own personal approach to my own business venture. Free is not necessarily good for either you or your client it does not foster a Collaborative approach to providing a quality service. One the one hand the provider will do the bare minimum to get the job done & the client will not give the product the respect it deserves ultimately the relationship has no value.
Comment by Tony Cain — February 9, 2010 @ 1:27 am
Social comments and analytics for this post
This post was mentioned on Twitter by Omaniblog: The Risk of taking something for FREE: psychoanalysis or Third Tribe http://ow.ly/14RrG - my take on the issue
Trackback by uberVU - social comments — February 9, 2010 @ 1:37 am
This is a very interesting post - to a (recently retired) first grade financial planner. Because I know from business experience, people (clients; patients; tyrekickers) put no real value on “FREE”. If it costs nothing, it must have no value. The price you pay to get something of value might not be monetary. That’s why you have to “pay” with your name and email address to get a “FREE” book. It often turns out the game was not worth the candle (if you don’t understand the connection there, ask me on Twitter @lesleydewar - I will happily explain ). My own business model now is that you pay but if you do not believe the value is there, you get a full refund in the first 30 days - no questions asked. Am I rudely using this blog to promote my own business? No - because my business is not yet open. Am I offering sound advice based on over 40 yrs of being involved in “service” and “sales” industries? Yes. A good client was the one who, after a 20 min meeting that solved what proved to be an easy issue for an experience advisor, was the one who took out his wallet and said “Thank you. Now, what do I OWE you ?” it’s that recognition of the obligation to pay - even if the payment is waived or traded off - that proves the service is of value. If we continually fail to seek and receive that validation of our worth (in business as elsewhere) we will end up with nothing of true value to offer - “free” or otherwise. If we are continually allowed to get everything for “free”, how do we learn to put a value on ourselves and our services? What becomes our measure of the right to not give it away - but to demand our skills, services, experience are of true value and you have to pay for them. PS Written on my iPhone with no review facility, so don’t bug me if there are any typo’s (except funny ones) or minor grammatical errors. “/
Comment by Lesley Dewar — February 10, 2010 @ 4:51 am